Troubleshooting Tips for Viewing Television Broadcasts

Find help for watching the Recovery Month television broadcasts from your computer.

If you encounter any difficulties viewing the files, this section provides some tips for you to consider.

Are you allowing enough time for your computer to download the video?

A common complaint among new multimedia Web users is that once the media player opens, nothing happens. A short delay of 20 or 30 seconds is normal. During this delay, your computer begins to collect the information from the connection it has made with another server. Once a packet of information is received, your computer begins to display what it has stored. This process is called buffering. The faster your Internet connection, the less time will be required for this initial buffering.

You can tell if the video is downloading by watching the toolbars of the Windows Media Player window. There will be a message that reads “connecting,” “loading,” or “buffering,” and a progress bar or dial will let you know how much has loaded and how much is left to load.

Do you have the most recent version of your Web browser installed on your computer?

To check which version you own, click the “Help” menu and scroll down to “About Internet Explorer” or “About Firefox.” The About window will tell you which version you own.

Why don’t I have any sound?

  • Make sure the speakers are switched to “on.”
  • Check the wires from your speakers to your computer to ensure there is a solid connection.
  • Make sure your volume is turned up. Check this in two areas: first, in the control panel under “sounds and audio devices,” then under “volume.” Check on the actual player to see that the sound is turned up there as well.
  • Check to see that you have a sound card.

Does the network you are connected to use a firewall for Internet security?

We stream our live programs through port TCP/1755 and Port 80. In order to view a live program, ports 1755 and 80 must be open on your firewall. Please check with your system administrator to ensure these ports are open through your network.

Does your computer have a sufficient amount of hard drive space available?

If you have completed all of the items on the list and are still unable to view our programs, then the problem could possibly be the amount of space you have available on your hard drive. Each video must be temporarily downloaded to your hard drive before you can view it, so if there is insufficient hard drive space on your computer, the file download will not be able to complete. To check the amount of hard drive space available on your computer, open Windows Explorer, right-click on the hard drive (usually the C:\ drive), scroll down, and click on “Properties.” This window should tell you how much free space is available. If the amount is less than 250 megabytes, this could be the problem.

Last Updated: 03/06/2015